We ship our products via UPS:
- Standard Delivery: €10.00 for orders under €69.99; €7.00 for orders over €69.99.
In case of Standard Delivery, please remember to provide and address where there is someone available to collect the parcel at delivery.
If you cannot have the parcel delivered to your home address, please enter the address of a trustworthy person (family member, friend) or, if possible, your work address.
When the goods are delivered, remember to check that both the parcel and Company tape used to seal the parcel are in good conditions and that they have not been tampered with.
- Delivery at a UPS Access Point: €7.00 for orders under €69.90; FREE delivery for orders over €69.90.
In case of Delivery at "UPS Access Point" it is possible to track the shipment through the tracking number on the website www.ups.com.
In case of Delivery at a UPS Access Point, you can pick up your order at the UPS Access Point of your choice within 10 days from the date of delivery, by simply showing your ID Document at the time of collection.
If you are unable to collect your order, you can authorise someone to pick it up for you. The person authorised must bring:
- His/her ID document;
- A written authorisation signed by the addressee of the order;
- A photocopy of the ID document of the addressee of the order.
For further information, contact Customer Service by filling out the following form.
In the case of orders with multiple items, the order may be handled by several warehouses, meaning your products may be sent in multiple shipments: you will receive an email with links to track each shipment. No additional costs will be charged.
The sale price of the products, in Euros and VAT included, is the price in effect at the time the order is placed on the Website. Any change in the VAT rate could immediately affect the price. The price does not include shipping and handling costs. The total amount due (including any other expenditure added to the sale price, such as shipping costs) is indicated in the order summary page before the final confirmation of the order.
- Credit Card VISA / VISA ELECTRON / MASTERCARD (Provided by Paypal company)
The Website adopted a protection system.
All banking details are protected with SSL encryption technology to ensure maximum confidentiality. The banking details will not be accessible by third parties on the internet.
For this reason, you must re-enter your credit card number with each new order.
RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the contract within thirty working days of order receipt.
To take advantage of the right of withdrawal, the customer must complete the dedicated online "Easy Return" form, print the document that arrives with the return request confirmation email and insert it in the package upon return.
You will find a return sticker inside the received package, which must then be put on the outside of the box. Any other labels or barcodes on the outside of the package must be removed.
Items in their original packaging, with the original label/tag in the case of clothing and the box in the case of shoes, along with the original receipt, must be sent to:
Prisma Global Service SRL
Via Enzo Ferrari 205, I-37051 Villafontana di Bovolone VR,
The shipment cost will be paid for by and is the responsibility of the customer. After receiving and verifying the product's integrity, Compar S.p.A. will reimburse the customer with the value of the product only. Please allow a period of up to 15 days to elapse after receipt of the returned product at the warehouse for the refund to be processed and sent.
The Company shall reimburse the corresponding amount through the same payment method used by the consumer.
The Company shall not reimburse return shipping costs.
The purchase of the product is subject to the regulations set forth in Legislative Decree no. 206/2005 (Consumer Code) on sales contracts and guarantees concerning consumer goods and/or the specific provisions of the Italian Civil Code. This warranty covers products that present conformity defects and cannot be invoked in case of negligence and/or carelessness in the use and/or maintenance of the product.
For any clarification or information request or for after-sales support, as well as for any issues concerning the right of withdrawal, goods replacement and warranty, you can contact the Company using the following contact information: form (https://en.aw-lab.com/awlab-contact-us.html)
Purchases made on aw-lab.com must be made exclusively by persons of legal age. The forms to exercise the right of withdrawal and for product return must be completely filled out only by persons of legal age.
Contracts are deemed to have been agreed upon in Italy and are subject to Italian law.