RETURN PROCEDURE
If you are not fully satisfied with your purchase, you may exercise your right of withdrawal.
Please follow the instructions in this section.

OUR GUARANTEE TO YOU

If at the time of receiving your order the products purchased through our site do not meet your requirements, you may return your order and request a refund.

Your purchases may be returned to aw-lab.com within 30 days of receiving the order.

Please follow the instructions in this section.

The shipping cost for returning items is entirely at the cost of the customer.

We accept no responsibility for shipments that are lost or delivered to the wrong address.

REFUND CRITERIA

A full refund is possible if the items purchased are returned within 30 days of the order delivery date. If the return is made after the aforementioned period, or if the item shows signs of wear/damage or is not returned in its original and undamaged packaging, AW LAB will not accept the return and no refund will be made.

For questions regarding the return of defective goods purchased on aw-lab.com please contact our Customer Service by email at aw-lab.com contact the Customer Service by the email service.eu@aw-lab.com .

RETURN INSTRUCTIONS

To return a product, follow these simple instructions:

Inside your order package you will find a return form, which must be filled out in its entirety and reinserted into the package at the time of return. If you did not pay on delivery (i.e. cash on delivery), you do not need to fill in the "bank account" part.

You find a return sticker inside the package received, which must then be put on the outside of the box. Any other labels or barcodes on the outside of the package must be removed.

Any packages received without the label or the form are not traceable to the relevant order and therefore cannot be refunded.

Make sure the item is returned in its original packaging, including the original label/price tag in the case of clothing items, and with the box intact in the case of shoes.

We recommend using a service that provides parcel tracking, for example SDA. You can then use the online courier tracking service to find out when the package will be received.

Send the package to the following address:
COMPAR C/O PRISMA LOGISTICS
Via Enzo Ferrari 205
37051 Villafontana di Bovolone VR

The shipment will be made at your expense and is your responsibility. Shipping costs are paid at the expense of the customer and are the customer's responsibility. Transport costs for return are the responsibility of the customer. .

After receiving and verifying the product's integrity, Compar S.p.A. will reimburse the customer with the value of the product only. Please allow a period of up to 15 days to elapse after receipt of the returned product at the warehouse for the refund to be processed and sent..

If you have lost the form needed for order withdrawal and return, please contact our Customer Service at service.eu@aw-lab.com and a new copy will be sent to you.

REFUNDS

The duration of the transit period of returned items is not in our control, but returns are processed as soon as possible after receipt.

Once your return has been received and verified, we will proceed to refund the returned items via the payment method used by you at the time of purchase. This takes approximately two days from the time of receipt for credit card repayments and about 10 working days from the time of receipt for refunds via bank transfer (D.lgs. 206/2005).

REFUND METHODS

If the original purchase was made with a Credit Card, the (full) refund of the returned items will be automatically credited to the corresponding account of the card used. The time it takes to receive the credit may vary from one bank to another.

If a PayPal account was used, the refund for the returned items will be credited to the PayPal account used for the purchase.

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