Privacy Policy

The data controller of your personal data is the Company Compar S.p.A., licensee of the AW LAB brand (hereinafter referred to as AW LAB), with its registered office at Via A. Volta 6 - 35010 Limena (PD), Italy, TAX and VAT number IT-00362520280.

AW LAB guarantees the utmost confidentiality in the processing of your data, in compliance with the provisions of current legislation regarding the protection of personal data.

We have adopted specific security measures to prevent loss, illegal or unlawful use and unauthorised access.

For all information concerning the purposes of the processing, processing methods and data retention times, we invite you to read the contents of this document.

We have identified 4 types of users who may come into contact with aw-lab.com. Read the Information Notice specific for your needs

• Are you already registered or do you want to subscribe to the AW LAB newsletter?

  What are the data we ask for??
  To subscribe to the newsletter simply enter your e-mail address and gender.

  How do we use your data??
  Your data will be used to send you information on product news, special offers and promotions, invite you to in-store events, and communicate activities related to the AW LAB world.

  What are the means we use to communicate with you?
  We will be sending you our communications via newsletter.

  How long will we keep your data?
  We will keep your e-mail and information about your gender for 5 years from the date of subscription to the newsletter. Your data will be kept for the management and execution of the contractual relationship and of the related compliance with the obligations foreseen by laws, regulations and EU legislation, as well as the instructions issued by the authorities and the supervisory bodies.

• Purchase on aw-lab.com by a guest?

  What are the data we ask for?
  We ask for your given name, surname, address, country, telephone number, e-mail address. We also ask you for your date of birth and gender.

  Why do we ask your date of birth and gender?
  To prevent and detect possible fraudulent acts against you, we also remind you that on aw-lab.com you can make purchases as a GUEST but only if you are over 16 years old.

  Come utilizziamo i tuoi dati?
  I tuoi dati verranno utilizzati per inviarti informazioni sulle novità di prodotto, offerte e promozioni speciali, invitarti a eventi in negozio, comunicarti attività legate al mondo AW LAB.

• Acquisti su aw-lab.com creando il tuo account?

  Quali sono i dati che ti chiediamo?
  Per iscriverti alla newsletter è sufficiente inserire il tuo indirizzo e-mail ed il sesso.

  How do we use your data?
  To process your order and send the products you have purchased, to fulfil the contractual relationship with you, to send you information about the order (order confirmation and shipping information).

  What are the means we use to communicate with you?
  You may be contacted by e-mail, text message or phone.

  You may be contacted by telephone by our customer care service or by couriers relating to your orders on aw-lab.com.

  How long will we keep your data?
  We will keep this data together with the information related to your order for the time necessary to provide assistance and support in case of returns and/or resolve any problems related to your order and, in general, for the management and execution of the contractual relationship and the related compliance with the obligations provided for by laws, regulations and EU legislation, as well as instructions issued by authorities and supervisory bodies.

• Purchase on aw-lab.com after setting up your account

  What are the data we ask for?
  We ask for your given name, surname, address, country, telephone number, e-mail address. We also ask you for your date of birth and gender..

  Why do we ask your date of birth and gender?
  To prevent and detect possible fraudulent acts against you, we also remind you that on aw-lab.com you can make purchases as a REGISTERED USER only if you are over 16 years old.

  How do we use your data?
  To process your order and send the products you have purchased, to fulfil the contractual relationship with you, to send you information about the order (order confirmation and shipping information). Only with your authorisation we will send you information on product news, special offers and promotions, invite you to in-store events, communicate activities relating to the AW LAB world. By authorising AW LAB to use the data collected while browsing the site (through cookies and pixels), you will help us to create personalised services by improving your browsing and purchasing experience on aw-lab.com. Our goal is to make our product and communication offering increasingly interesting and relevant to your tastes. We aim to ensure that we give you what you want without invading your privacy. For more information visit the section dedicated to Cookies.

  What are the means we use to communicate with you?
  You may be contacted by e-mail, SMS, telephone or by post. You may be contacted by telephone by our customer care service or by couriers relating to your orders on aw-lab.com.

  How long will we keep your data?
  We will keep this data together with the information related to your order for 5 years following your registration in order to provide assistance and support in case of returns and/or resolve any problems related to your order and, in general, for the management and execution of the contractual relationship and the related compliance with the obligations provided for by laws, regulations and EU legislation, as well as instructions issued by authorities and supervisory bodies. AW LAB ensures from now on that any transfer of non-EU data shall take place in accordance with Articles 44 et seq. of the Regulation and the applicable legal provisions stipulating, if necessary, agreements that guarantee an adequate level of protection.

  What does it mean to have an aw-lab.com account?
  You will be able to create an account on aw-lab.com protected by a password where your personal data will be stored as well as your orders, which are being processed, in progress or shipped. You can view your data at any time, check their accuracy, modify and update them in complete autonomy. You can change your password whenever you wish. You can also decide to unsubscribe from the newsletter directly from your account. After creating your account on aw-lab.com, you can add your favourite products to the wish list.

AW LAB shall not disclose your data and the same may be known, within the limits necessary and for the purposes indicated, by:

• employees and collaborators of Compar S.p.A ;
• companies belonging to the Bata Group in Europe;
• partner companies in sending the products purchased on aw-lab.com, such as logistics, couriers and payment services, customer care;
• digital and marketing agencies, advertising partners who collaborate with AW LAB;

All of these subjects have been nominated by AW LAB as persons in charge or responsible for the processing of your data.

Your data may also be disclosed to law enforcement agencies and security agencies to prevent fraud.

AW LAB ensures from now on that any transfer of non-EU data shall take place in accordance with Articles 44 et seq. of the Regulation and the applicable legal provisions stipulating, if necessary, agreements that guarantee an adequate level of protection.

At any time you will have the right to:

• eobtain information on your data and the processing thereof;
• - verify the accuracy of your data;
• ask to supplement, modify or update your data;
• request the limitation of processing;
• request the portability of your data;
• request the cancellation of your data
• request the transformation into anonymous form or blocking of the data processed in the event of breach of the law;
• oppose for legitimate reasons the processing of your data.

Requests must be addressed to AW LAB Privacy Service, Via Alessandro Volta, 6 - 35010 Limena (PD), Italy, VAT number IT-00362520280, in the person of the Data Protection Officer (or DPO), by sending an email to privacy@aw-lab.com.

You may withdraw your consent at any time, without prejudice to the lawfulness of the processing based on the consent given before the revocation. We also inform you that you have the right to lodge a complaint with the Supervisory Authority.

The communication of your data is not mandatory: however, failure to provide them to us may result in the impossibility of establishing or continuing the contractual relationship or the performance of services.