DELIVERY

DELIVERY METHODS AND SHIPPING COSTS

You can choose among the following delivery methods:

Standard home delivery with courier (UPS)

Standard delivery costs are €10.00. For orders over €69,99, standard delivery costs are €7,00.

From 3 to 5 working days from the date the goods are dispatched*.

In exceptional circumstances, this period may increase. Compar S.p.A. will not however be responsible for any delays.

*Delivery only takes place on working days.

Delivery at a UPS Access Point

Delivery costs are €7,00. FREE delivery for orders over €69,99.

From 3 to 5 working days from the date the goods are dispatched.*.

When your order arrives at the UPS Access Point of your choice, you will receive an email. To pick up your order please remember to print and bring with you the Order Confirmation email and an ID document. In exceptional circumstances, this period may increase. Compar S.p.A. will not however be responsible for any delays..

*Delivery only takes place on working days..

DELIVERY LOCATIONS

Germany, the Netherlands, France, Portugal, Austria, Belgium, Czech Republic, Denmark, Hungary, Luxemburg, Poland, Slovakia, Slovenia.

COURRIERS

For home delivery with courier AW LAB uses the service provided by UPS. For delivery at a UPS Access Point, AW LAB uses the service provided by UPS.

UPS Access Point delivery is not available for the following Countries:
CZECH REPUBLIC
HUNGARY
SLOVAKIA
SLOVENIA

DELIVERY RESTRICTIONS

Orders are only dispatched on working days. Working days are from Monday to Friday, excluding Italian national holidays.

1. Deliveries cannot be made to PO boxes.

2. All deliveries must be signed for on receipt.

3. Delivery costs for returned items will NOT be refunded.

Delivery times will be extended by 2/3 working days for items ordered during sales or Christmas period. If you have any questions, contact our Customer Service at service.eu@aw-lab.com

PLACED

This indicates that your order has been received by the system but has not yet been processed by our order management team. We will send you an email to confirm receipt of your order.

COMPLETE

This indicates that your order has been transferred to the warehouse and that the preparation of the items for shipment has been completed.

DISPATCHED

This indicates that the order has left the warehouse and is now with the courier.

DELIVERED

This indicates that the courier has already delivered your order. You can click on the courier's localisation link, provided alongside this status, and see where your parcel is currently located. As soon as your order leaves the warehouse, you will receive an email with the link for tracking it.

service

RETURN RECEIVED

This indicates that the return has been received and taken in by our warehouse.

RETURN IN PROCESS

This indicates that the return is being processed.

RETURNED

This indicates that the return has been completed and the relevant credit/refund note has been issued.

CANCELLED

This indicates that your order has been cancelled and you will therefore no longer receive the goods ordered. In this case, you will receive an email informing you of the circumstances.

T If you do not receive the goods within 10 working days of receiving the shipment confirmation email, please let our customer service know by sending an email to service.eu@aw-lab.com

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